The Departmental Procedures is a written detail of how your department conducts their business for a specific merchant account. It should include the following items at a minimum:
- Merchant ID and DBA Name
- payment channels
- who is involved in processing
- how refunds are handled
- segregation of duties
- reconciliation processes
- storage/purge of any card numbers on paper
- training requirements
- flow chart
- signature of Business Manager attesting the document accurately reflects card processes for department